SpliceCom's PCS 60 Operators Console has been specifically designed to elevate business productivity and enhance the overall company image at the main point of customer contact by delivering an improved operator service. By utilising the standard PCS 60 application and expanding its capability through the addition of the Operators Console Licence, SpliceCom's PCS 60 Operators Console has been specifically developed to partner any PCS phone, or existing analogue phones.
The PCS 60 Operators Console can be deployed in single screen or dual screen modes, runs under the Microsoft Windows and Apple Mac OS X operating system and can be alternatively used with a USB/Bluetooth, handset/headset as an IP Softphone application. The PCS 60 Operators Console can also be deployed with a touch-screen monitor to deliver direct operator control.
- Standard telephony functionality
- Large screen Presence option with 'right click' User settings override
- CLI display 'ghosting' option when utilising PC for other applications
- Screen Pop Control Interface for large system deployments
- Context sensitive toolbar within Control interface
- Fully integrated with the system database for speeding dialling, viewing and annotating customer records and notes
- Can be run as either as an IP Softphone or as a partner to a PCS phone
- Available for Microsoft Windows XP and Vista and Apple Mac OS X